Customer Care
Whether you need a quick tune-up or a complete overhaul, our Customer Care department is here to help.
Service
Our knowledgeable staff is ready to put you and your operation back on track with expert advice and industry-leading parts access.
Parts
Browse and order parts online. You can search based on your equipment and easily order any parts that you need.
Training
Maintain peak performance by training your operators and maintenance personnel to solve operational issues as they arise.
Technicians Available When And Where You Need Them
With Columbia's customer care technicians available across the country, we are ready to install your project from start to finish. Our service technicians complete a rigorous training program, and receive ongoing training in the latest palletizing technologies. Our crews install palletizers, accessories and upstream or downstream equipment.
Service Contact Information
Parts Sales
Lissy Tumlinson
+1 (360) 694-1501 Ext. 378
[email protected]
Parts Sales
Joseph McLaughlin
+1 (360) 694-1501 Ext. 279
[email protected]
Parts Sales
Darcy Klaudt
+1 (360) 694-1501 Ext. 389
[email protected]
Service Supervisor
Tom Dolan
+1 (360) 694-1501 Ext. 285
[email protected]
Technical Training / Support
Dmitriy Mishuk
+1 (360) 694-1501 Ext. 489
[email protected]
Sales Support / Modifications
Justin Thom
+1 (360) 694-1501 Ext. 503
[email protected]
Modifications Engineer
Aj Ragsdale
+1 (360) 694-1501 Ext. 374
[email protected]
Technical Manuals Specialist
Linda Estes
+1 (360) 694-1501 Ext. 539
[email protected]
Administrative Assistant
Elizabeth Comstock
+1 (360) 694-1501 Ext. 510
[email protected]
Customer Care Manager
Tommy Thompson
+1 (360) 694-1501 Ext. 412
[email protected]
Call Us: 1 (800) 628-4065, or (360) 694-1501
Latest Remote Access Modification From Columbia
eWON Modification
Due to the COVID-19 pandemic, more of us are working remotely than ever before. In this current situation, visits from outside vendors and service technicians are almost impossible. However, instant support for your palletizing and conveying solutions is still available.
Adding an eWON Cosy 131 offers remote machine access and allows Columbia Service Techs or your maintenance technicians to interact with the control system of your palletizer or conveyor system. eWON is a cloud-based service that provides a secure virtual private network (VPN) access to your automation system. Utilizing the eWON industrial VPN router, you can monitor or collect machine data as if you were connected directly to the machine. It allows remote access to help resolve machine issues quickly, saves thousands of dollars by avoiding costly service visits, increases valuable uptime, and reduces labor costs.
Get In Touch
Customers can choose to set up a free Talk2M account for access to the eWON or Columbia Machine can add the eWON to their account.
Call us at 1 (800) 628-4065, or (360) 694-1501
Modifications Catalog
As your company grows and changes, it may be necessary to modify your equipment to meet the new challenges you face. A new product, package type or speed change may require modifications to your palletizing system.
Online Parts Ordering
Columbia knows the importance of using genuine OEM parts over aftermarket replacement parts and is proud to offer parts support 24/7.
Columbia Machine also offers genuine OEM parts from these reputable component brands: Rockwell Automation, Cone Drive, Banner Engineering, Parker Hannifin Corporation. Stock Columbia parts to minimize downtime and ensure optimum palletizer performance.
Palletizer Training
Training Topics Include
- Safety
- Operation & Maintenance
- Electrical Preventative Maintenance
- Palletizer Controls
