{"id":3032,"date":"2025-11-05T21:09:51","date_gmt":"2025-11-05T21:09:51","guid":{"rendered":"https:\/\/palletizing.com\/customer-care\/"},"modified":"2026-07-08T21:44:35","modified_gmt":"2026-07-08T21:44:35","slug":"customer-care","status":"publish","type":"page","link":"https:\/\/palletizing.com\/pt-br\/customer-care\/","title":{"rendered":"Parts & Service"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-3032","page","type-page","status-publish","hentry"],"acf":[],"grav_blocks":[{"acf_fc_layout":"columns","columns_title":"","darken_text":false,"num_columns":"3","column_1":"

Servi\u00e7o<\/h3>\n

Nossa equipe experiente est\u00e1 pronta para colocar voc\u00ea e sua opera\u00e7\u00e3o de volta nos trilhos com consultoria especializada e acesso a pe\u00e7as l\u00edderes do setor.<\/p>\n

 <\/p>\n","column_2":"

Pe\u00e7as<\/h3>\n

Navegue e fa\u00e7a pedidos de pe\u00e7as online.
\nVoc\u00ea pode pesquisar com base no seu equipamento e solicitar facilmente todas as pe\u00e7as de que precisar<\/p>\n","column_3":"

Treinamento<\/h3>\n

Mantenha o desempenho m\u00e1ximo treinando seus operadores e pessoal de manuten\u00e7\u00e3o para solucionar problemas operacionais conforme eles surgem.<\/p>\n","column_4":"","block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"columns","columns_title":"","darken_text":false,"num_columns":"213","column_1":"

T\u00e9cnicos dispon\u00edveis quando e onde voc\u00ea precisa deles<\/h1>\n

<\/h1>\n","column_2":"

Com t\u00e9cnicos de assist\u00eancia ao cliente da Columbia presentes em todo o pa\u00eds, estamos prontos para realizar a instala\u00e7\u00e3o do seu projeto do in\u00edcio ao fim. Nossos t\u00e9cnicos de servi\u00e7o concluem um programa de treinamento rigoroso e recebem capacita\u00e7\u00e3o cont\u00ednua nas mais recentes tecnologias de paletiza\u00e7\u00e3o. Nossas equipes realizam a instala\u00e7\u00e3o de paletizadores, acess\u00f3rios e equipamentos de montante ou jusante.<\/p>\n","column_3":"","column_4":"","block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"title","title":"Informa\u00e7\u00f5es de contato de servi\u00e7o","heading_element":"h2","sub-title":"","subheading_element":"h3","center":true,"block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Venda de Pe\u00e7as","column_1_contact_name":"Lissy Tumlinson","column_1_email_address":"listum@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 378","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Venda de Pe\u00e7as","column_1_contact_name":"Joseph McLaughlin","column_1_email_address":"josmcl@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 279","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"2","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Venda de Pe\u00e7as","column_1_contact_name":"Darcy Klaudt","column_1_email_address":"darkla@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 389","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"Supervisor de Servi\u00e7os","column_2_contact_name":"Dmitriy Mishuk","column_2_email_address":"dmimis@colmac.com","column_2_phone_number":"+1 (360) 694-1501 Ext. 489","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Treinamento T\u00e9cnico \/ Suporte","column_1_contact_name":"Ryan Dobler","column_1_email_address":"ryadob@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 376","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Sales Support \/ Modifications","column_1_contact_name":"Justin Thom","column_1_email_address":"justho@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 503","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Engenheiro de Modifica\u00e7\u00f5es","column_1_contact_name":"Aj Ragsdale","column_1_email_address":"adarag@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 374","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"1","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Especialista em Manuais T\u00e9cnicos","column_1_contact_name":"Linda Estes","column_1_email_address":"linest@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 539","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"content-contacts","num_columns":"2","column_1":"","column_1_accent_color":"blue","column_1_contact_heading":"Gerente de Atendimento ao Cliente","column_1_contact_name":"Tommy Thompson","column_1_email_address":"tomtho@colmac.com","column_1_phone_number":"+1 (360) 694-1501 Ext. 412","column_2":"","column_2_accent_color":"blue","column_2_contact_heading":"","column_2_contact_name":"","column_2_email_address":"","column_2_phone_number":"","block_background":"bg-black","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"title","title":"Ligue para n\u00f3s: 1 (800) 628-4065 ou (360) 694-1501","heading_element":"h2","sub-title":"","subheading_element":"h3","center":true,"block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"columns","columns_title":"","darken_text":false,"num_columns":"2","column_1":"

\u00daltima Modifica\u00e7\u00e3o de Acesso Remoto da Columbia<\/h1>\n

Modifica\u00e7\u00e3o eWON<\/h5>\n

Adicionar um eWON Cosy 131 oferece acesso remoto \u00e0 m\u00e1quina e permite que os t\u00e9cnicos de servi\u00e7o da Columbia ou seus t\u00e9cnicos de manuten\u00e7\u00e3o interajam com o sistema de controle do seu paletizador ou sistema de transportadores. O eWON \u00e9 um servi\u00e7o baseado em nuvem que fornece acesso seguro a uma rede privada virtual (VPN) para o seu sistema de automa\u00e7\u00e3o. Utilizando o roteador VPN industrial eWON, voc\u00ea pode monitorar ou coletar dados da m\u00e1quina como se estivesse conectado diretamente a ela. Isso permite acesso remoto para ajudar a resolver problemas da m\u00e1quina rapidamente, economiza milhares de d\u00f3lares ao evitar visitas t\u00e9cnicas dispendiosas, aumenta o valioso tempo de atividade e reduz os custos de m\u00e3o de obra.<\/p>\n

 <\/p>\n

Baixar PDF<\/a><\/p>\n

Enviar uma Solicita\u00e7\u00e3o<\/a><\/p>\n","column_2":"

\"\"<\/p>\n","column_3":"","column_4":"","block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"columns","columns_title":"","darken_text":false,"num_columns":"2","column_1":"

Entre em Contato<\/h2>\n

Os clientes podem optar por criar uma conta gratuita no Talk2M para acessar o eWON, ou a Columbia Machine pode adicionar o eWON \u00e0 conta do cliente.
\nLigue para 1 (800) 628-4065 ou (360) 694-1501.<\/p>\n

Solicite um Or\u00e7amento<\/a><\/p>\n","column_2":"

Cat\u00e1logo de Modifica\u00e7\u00f5es<\/h2>\n

\u00c0 medida que sua empresa cresce e muda, pode ser necess\u00e1rio modificar seus equipamentos para atender aos novos desafios que voc\u00ea enfrenta. Um novo produto, tipo de embalagem ou mudan\u00e7a de velocidade pode exigir modifica\u00e7\u00f5es no seu sistema de paletiza\u00e7\u00e3o.<\/p>\n

Baixar Cat\u00e1logo de Modifica\u00e7\u00f5es<\/a><\/p>\n","column_3":"","column_4":"","block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[]},{"acf_fc_layout":"media-content","video_type":"url","video_url":"","video_file":false,"video_attributes":["controls"],"embed":"","image":{"ID":3450,"id":3450,"title":"Applications-Shrink-film-3-960x720-1","filename":"Applications-Shrink-film-3-960x720-1.jpg","filesize":139359,"url":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","link":"https:\/\/palletizing.com\/pt-br\/customer-care\/applications-shrink-film-3-960x720-1\/","alt":"","author":"5","description":"","caption":"","name":"applications-shrink-film-3-960x720-1","status":"inherit","uploaded_to":3032,"date":"2026-07-08 21:41:30","modified":"2026-07-08 21:41:30","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/palletizing.com\/wp-includes\/images\/media\/default.png","width":960,"height":720,"sizes":{"thumbnail":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1-300x225.jpg","medium-width":300,"medium-height":225,"medium_large":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1-768x576.jpg","medium_large-width":768,"medium_large-height":576,"large":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","large-width":960,"large-height":720,"1536x1536":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","1536x1536-width":960,"1536x1536-height":720,"2048x2048":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","2048x2048-width":960,"2048x2048-height":720,"post-thumbnail":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1-300x300.jpg","post-thumbnail-width":300,"post-thumbnail-height":300,"small":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1-300x225.jpg","small-width":300,"small-height":225,"xlarge":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","xlarge-width":960,"xlarge-height":720,"gform-image-choice-sm":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","gform-image-choice-sm-width":300,"gform-image-choice-sm-height":225,"gform-image-choice-md":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","gform-image-choice-md-width":400,"gform-image-choice-md-height":300,"gform-image-choice-lg":"https:\/\/palletizing.com\/wp-content\/uploads\/2026\/07\/Applications-Shrink-film-3-960x720-1.jpg","gform-image-choice-lg-width":600,"gform-image-choice-lg-height":450}},"media-content_image_background":"none","content":"

Pedido de Pe\u00e7as Online<\/h2>\n

A Columbia sabe da import\u00e2ncia de utilizar pe\u00e7as genu\u00ednas OEM em vez de pe\u00e7as de reposi\u00e7\u00e3o do mercado paralelo e tem orgulho de oferecer suporte para pe\u00e7as 24 horas por dia, 7 dias por semana.<\/p>\n

A Columbia Machine tamb\u00e9m oferece pe\u00e7as genu\u00ednas OEM destas renomadas marcas de componentes: Rockwell Automation, Cone Drive, Banner Engineering e Parker Hannifin Corporation. Mantenha pe\u00e7as Columbia em estoque para minimizar o tempo de inatividade e garantir o desempenho ideal do seu paletizador.<\/p>\n

Solicitar Pe\u00e7as<\/a><\/p>\n","block_background":"block-bg-none","block_background_video_type":"url","block_background_video_url":"","block_background_video_file":false,"block_background_image":false,"block_background_overlay":false,"unique_id":"","layout_title":"","block_option_custom_class":"","block_option_padding":[],"block_option_hide":[],"media_type":"","image_placement":"left","image_size":"2","image_format":""},{"acf_fc_layout":"media-content","video_type":"url","video_url":"","video_file":false,"video_attributes":["controls"],"embed":"","image":{"ID":3241,"id":3241,"title":"Training-scaled","filename":"Training-scaled-1.jpg","filesize":446276,"url":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1.jpg","link":"https:\/\/palletizing.com\/pt-br\/solutions\/training-scaled\/","alt":"","author":"5","description":"","caption":"","name":"training-scaled","status":"inherit","uploaded_to":3140,"date":"2025-07-24 20:59:00","modified":"2025-07-24 20:59:00","menu_order":0,"mime_type":"image\/jpeg","type":"image","subtype":"jpeg","icon":"https:\/\/palletizing.com\/wp-includes\/images\/media\/default.png","width":2560,"height":1708,"sizes":{"thumbnail":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-150x150.jpg","thumbnail-width":150,"thumbnail-height":150,"medium":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-300x200.jpg","medium-width":300,"medium-height":200,"medium_large":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-768x512.jpg","medium_large-width":768,"medium_large-height":512,"large":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-1024x683.jpg","large-width":1024,"large-height":683,"1536x1536":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-1536x1025.jpg","1536x1536-width":1536,"1536x1536-height":1025,"2048x2048":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-2048x1366.jpg","2048x2048-width":2048,"2048x2048-height":1366,"post-thumbnail":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-300x300.jpg","post-thumbnail-width":300,"post-thumbnail-height":300,"small":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-300x200.jpg","small-width":300,"small-height":200,"xlarge":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1-1440x961.jpg","xlarge-width":1440,"xlarge-height":961,"gform-image-choice-sm":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1.jpg","gform-image-choice-sm-width":300,"gform-image-choice-sm-height":200,"gform-image-choice-md":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1.jpg","gform-image-choice-md-width":400,"gform-image-choice-md-height":267,"gform-image-choice-lg":"https:\/\/palletizing.com\/wp-content\/uploads\/2025\/07\/Training-scaled-1.jpg","gform-image-choice-lg-width":600,"gform-image-choice-lg-height":400}},"media-content_image_background":"none","content":"

Treinamento para Paletizadores<\/h2>\n

Mantenha sua planta operando com o m\u00e1ximo desempenho treinando seus operadores e equipe de manuten\u00e7\u00e3o para resolver problemas operacionais \u00e0 medida que surgem. Oferecemos uma ampla variedade de op\u00e7\u00f5es de treinamento de \u00faltima gera\u00e7\u00e3o. Conte com um instrutor da Columbia em sua planta e aprenda por meio de treinamento pr\u00e1tico. Tamb\u00e9m disponibilizamos treinamento formal em sala de aula com um instrutor certificado pela PMMI. O treinamento pode ser personalizado de acordo com suas necessidades espec\u00edficas. Solicite uma “avalia\u00e7\u00e3o das necessidades de treinamento” antes do treinamento para ajudar a definir seus objetivos e permitir que desenvolvamos materiais personalizados para voc\u00ea.<\/p>\n

Os t\u00f3picos de treinamento incluem:<\/strong><\/p>\n