Customer Care

Whether you need a quick tune-up or a complete overhaul, our Customer Care department is here to help. We have the knowledge and high-quality parts on hand to keep your plant running at peak performance.

Technicians Available When and Where You Need Them

With Columbia's customer care technicians available across the country, we are ready to install your project from start to finish. Our service technicians complete a rigorous training program, and receive ongoing training in the latest palletizing technologies. Our crews install palletizers, accessories and upstream or downstream equipment.

Tips For Maintaining Your Palletizer from PMMI


Service Contact Information

Field Service Scheduling

Tom Dolan
Extension: 285

Parts Sales Technical Support

Shayne Bader
Extension: 279

Modifications Project Engineer

Aj Ragsdale
Extension: 374

Technical Sales Support

Jeff Sager
Extension: 795

Manager, Customer Care

Tommy Thompson
Extension: 412

Technical Support

Dmitriy Mishuk
Extension: 489

Parts Sales

Lissy Tumlinson
Extension: 378

Preventative Maintenance Coordinator and Machine Manuals Specialist

Parker Morris-Pinson
Extension: 669

Technical Sales Support

Steve Whitlock
Extension: 539

Service Administrative Assistant

McKenzie Tate
Extension: 510

CALL US: 1 (800) 628-4065 or (360) 694-1501

Latest Remote Access Modification from Columbia

eWON Modification

Due to the COVID-19 pandemic, more of us are working remotely than ever before. In this current situation, visits from outside vendors and service technicians are almost impossible. However, instant support for your palletizing and conveying solutions is still available.

Adding an eWON Cosy 131 offers remote machine access and allows Columbia Service Techs or your maintenance technicians to interact with the control system of your palletizer or conveyor system. eWON is a cloud-based service that provides a secure virtual private network (VPN) access to your automation system. Utilizing the eWON industrial VPN router, you can monitor or collect machine data as if you were connected directly to the machine. It allows remote access to help resolve machine issues quickly, saves thousands of dollars by avoiding costly service visits, increases valuable uptime, and reduces labor costs.

Modification Includes:

  • • eWON Cosy 131 VPN Router Module
  • • Ethernet Cables
  • • Tech Support for Trouble Shooting is available from 8 am – 4 pm PST, Monday through Friday
  • • Customers can choose to set up a free Talk2M account for access to the eWON, or Columbia Machine can add the eWON to their account.
Learn more about eWON

Get in Touch Now

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Modifications Catalog

As your company grows and changes, it may be necessary to modify your equipment to meet the new challenges you face. A new product, package type or speed change may require modifications to your palletizing system.

Download Modifications Catalog

Online Parts Ordering

Why settle for replacement parts that aren’t up to your high standards? You demand excellence and that’s why you chose Columbia Machine. Columbia knows the importance of using genuine OEM parts over aftermarket replacement parts and is proud to offer parts support 24/7. Columbia Machine also offers genuine OEM parts from these reputable component brands: Rockwell Automation, Cone Drive, Banner Engineering, Parker Hannifin Corporation. Stock Columbia parts to minimize downtime and ensure optimum palletizer performance.

Order Parts

Expert Palletizer Training

Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues as they arise. We offer an array of state-of-the-art training options. Utilize an on-site Columbia trainer and learn through hands-on training. Formal classroom training with a PMMI Certified trainer is also available.

Training can be customized to your specific needs. Ask us to perform a “training needs assessment” prior to training, to help define your objectives and allow us to develop customized materials for you.

Training Topics

Operation & Maintenance
Electrical Preventative Maintenance
Palletizer Controls

Download the PDF