CUSTOMER CARE

Working hard for you - all day, every day.

Technicians Available When and Where You Need Them

With Columbia's customer care technicians available across the country, we are ready to install your project from start to finish. Our service technicians complete a rigorous training program, and receive ongoing training in the latest palletizing technologies. Our crews install palletizers, accessories and upstream or downstream equipment.

Latest Remote Access Modification from Columbia

eWON Modification

Due to the COVID-19 pandemic, more of us are working remotely than ever before. In this current situation, visits from outside vendors and service technicians are almost impossible. However, instant support for your palletizing and conveying solutions is still available.

Adding an eWON Cosy 131 offers remote machine access and allows Columbia Service Techs or your maintenance technicians to interact with the control system of your palletizer or conveyor system. eWON is a cloud-based service that provides a secure virtual private network (VPN) access to your automation system. Utilizing the eWON industrial VPN router, you can monitor or collect machine data as if you were connected directly to the machine. It allows remote access to help resolve machine issues quickly, saves thousands of dollars by avoiding costly service visits, increases valuable uptime, and reduces labor costs.

Modification Includes:

  • • eWON Cosy 131 VPN Router Module
  • • Ethernet Cables
  • • Tech Support for Trouble Shooting is available from 8 am – 4 pm PST, Monday through Friday
  • • Customers can choose to set up a free Talk2M account for access to the eWON, or Columbia Machine can add the eWON to their account.
Learn more about eWON

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MODIFICATIONS CATALOG

As your company grows and changes, it may be necessary to modify your equipment to meet the new challenges you face. A new product, package type or speed change may require modifications to your palletizing system.

Download Modifications Catalog

ONLINE PARTS ORDERING

Why settle for replacement parts that aren’t up to your high standards? You demand excellence and that’s why you chose Columbia Machine. Columbia knows the importance of using genuine OEM parts over aftermarket replacement parts and is proud to offer parts support 24/7. Columbia Machine also offers genuine OEM parts from these reputable component brands: Rockwell Automation, Cone Drive, Banner Engineering, Parker Hannifin Corporation. Stock Columbia parts to minimize downtime and ensure optimum palletizer performance.

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Expert Palletizer Training

Keep your plant operating at peak performance by training your operators and maintenance personnel to solve operational issues as they arise. We offer an array of state-of-the-art training options. Utilize an on-site Columbia trainer and learn through hands-on training. Formal classroom training with a PMMI Certified trainer is also available.

Training can be customized to your specific needs. Ask us to perform a “training needs assessment” prior to training, to help define your objectives and allow us to develop customized materials for you.

Training Topics

Safety
Operation & Maintenance
Electrical Preventative Maintenance
Palletizer Controls

Download the PDF